The Customer Experience
The customer experience is at the forefront of ARCA Canada's recycling programs. ARCA Canada ensures that every customer is happy with each aspect of the recycling program, including appointment scheduling and confirmation, appliance pickup and fulfillment processing.
Innovative software and leading-edge technologies result in a seamless process for the customer.
In a 2014 customer satisfaction survey for the Efficiency Nova Scotia (ENSC) program, nearly 100% of respondents said the scheduling process was professional and courteous.
